FAQs
1. Can I buy products directly on your website?
Yes. All in-stock hotfix transfers support online checkout. You can add items to cart and finish payment securely via PayPal on our site. For large bulk quantities or fully customized patterns, please contact us through Email or WhatsApp to get a personalized quote and place orders offline.
2. Are your hotfix rhinestones durable after washing?
Absolutely. We have 12 years of professional production experience. Our hotfix motifs feature strong adhesive and premium rhinestones that retain bright sparkle. Rhinestones will not fall off even after multiple rounds of washing.
3. Do you accept custom designs? What’s the way to place custom orders?
We fully support custom patterns, sizes, colors and layouts. Simply send your design files, specifications and required quantity to us via Email or WhatsApp. Our team will send you a quotation and design draft for confirmation before mass production.
4. What shipping methods do you offer?
- Small online stock orders: Shipped by affordable small parcels.
- Bulk wholesale & customized orders: We arrange DHL, FedEx or other express carriers based on your schedule and budget for fast global delivery. We offer worldwide shipping service.
5. How long is the production and delivery lead time?
Stock items can be shipped out quickly after payment. Lead time for custom orders depends on design complexity and order volume. We will inform you of the exact production schedule when sending quotations, and we always strive for fast turnaround.
6. What payment methods are available?
Online retail orders: PayPal checkout on our official website.
Large bulk & custom orders: We can negotiate flexible payment terms via Email/WhatsApp.
7. What is your after-sales policy?
Please inspect goods within 7 working days after receiving the package. If items have quality defects caused by our production, we provide free re-production, replacement or partial refunds. We do not take responsibility for damages from improper ironing, wrong operation or artificial breakage.
8. Will my custom design be shared with other clients?
No. All exclusive custom artwork you provide is strictly confidential. We only use the design for your own order and will never resell or disclose it to third-party brands.
9. Where do you ship to?
We provide global shipping service covering all countries and regions. No matter where your business is located, we can deliver hotfix products to your address reliably.
10. How can I get in touch with your sales team?
You can reach us via Email or WhatsApp for inquiries, custom quotes, bulk order cooperation and all other questions. We will reply to your message as soon as possible.