Privacy Policy
Hotfix Patterns Technology (“we”, “us”, or “our”) is committed to protecting the privacy and security of all visitors, customers, and business partners (“you”, “your”) who access our website and use our custom hotfix motif and heat transfer manufacturing services. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal and business information. By browsing our website, submitting inquiries, and placing orders, you agree to the practices outlined in this policy.
1. Information We Collect
We only collect necessary information to provide professional wholesale and custom production services. The information we collect includes:
Personal & Business Contact Information: Name, company name, email address, phone number, shipping address, billing address, and business profile information you submit during registration, inquiry, or order placement.
Order & Transaction Information: Custom design requirements, order quantity, quotation records, payment records, production details, and shipping logistics information.
Website Usage Information: IP address, browser type, device information, page browsing records, access time, and user behavior data collected through cookies to optimize website experience and service quality.
2. How We Use Your Information
All collected information is used strictly for business service purposes and will never be abused. We use your information to:
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Respond to your product inquiries, provide professional quotations and custom solution support
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Process, arrange, and track your wholesale orders and custom production projects
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Complete product delivery, logistics arrangement, and after-sales service follow-up
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Send necessary service updates, order status notifications, and technical support notices
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Optimize website functions, upgrade product quality, and improve customer service experience
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Comply with legal obligations and international trade compliance requirements
3. Information Protection & Security
We adopt strict technical and management security measures to protect your personal and business data from unauthorized access, disclosure, tampering, loss, or theft. Your confidential business information, including custom design files and order details, is strictly managed and only accessible to authorized service and production personnel.
We guarantee that your custom design data will only be used for your confirmed production orders and will not be arbitrarily retained, shared, or used for other commercial purposes.
4. Information Sharing & Disclosure
We do not sell, trade, or rent your personal or business information to any third-party commercial organizations under any circumstances. We only share your necessary information with trusted third-party service providers for the completion of your orders, including:
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International logistics and shipping companies for delivery arrangement
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Official payment channels for transaction verification
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Website technical service providers for normal site operation
All third-party partners are required to maintain strict data confidentiality obligations. We may disclose your information only when required by applicable laws, regulations, or legal procedures.
5. Cookies Policy
Our website uses cookies to enhance your browsing experience, analyze website traffic, and optimize service display. Cookies are small data files stored on your device that help us recognize returning visitors and provide personalized service content.
You can adjust your browser settings to refuse or delete cookies at any time. Disabling cookies will not affect the basic browsing and inquiry functions of our website.
6. Data Retention
We retain your business and order data only for as long as necessary to complete service fulfillment, after-sales support, and legal compliance. After the data is no longer needed, we will securely delete or anonymize your information in accordance with data protection standards.
7. Your Rights
You have the right to inquire, view, correct, and request the deletion of your personal and business data stored on our website. If you want to update your information or cancel your data authorization, please contact our official customer service team.
8. Policy Updates
We reserve the right to update this Privacy Policy irregularly to adapt to service upgrades and legal requirement changes. The latest version will be posted on our official website with an updated effective date. Continued use of our website and services constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, doubts, or suggestions regarding this Privacy Policy or your data protection issues, please feel free to contact our professional customer service team.